wnidb Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data wnidb collects from players in Bangladesh, why we collect it, how we store and protect it, and what rights you have regarding your information. We are committed to handling your data with transparency, care, and security at every step.
Minimal Data Collection
wnidb collects only the data that is strictly necessary to operate your account, process transactions, and comply with applicable legal obligations. We do not collect data for its own sake.
SSL Encryption
All data transmitted between your device and wnidb's servers is protected by industry-standard SSL/TLS encryption. Your personal details, payment credentials, and account activity are never sent in plain text.
Your Data, Your Rights
You have the right to access, correct, export, or request deletion of your personal data at any time. Submit a request to our privacy team at [email protected] and we will respond within 30 days.
No Unauthorised Sharing
wnidb does not sell, rent, or trade your personal data to third-party marketers. Data is shared only with trusted service providers who are contractually bound to protect it, and with authorities where legally required.
Transparent Cookie Use
We use cookies to keep your session active, remember your preferences, and analyse site performance. You can manage cookie preferences through your browser settings at any time.
Defined Retention Periods
We do not hold your data indefinitely. Retention periods are defined by the type of data and the legal obligations that apply. Account data is retained for a minimum of five years following account closure for compliance purposes.
Data We Collect
When you register for, access, or use the wnidb platform, we collect personal data in several categories. The specific data collected depends on how you interact with our platform — for example, a user who simply browses game pages will have less data collected than a registered player who deposits and plays. The categories of personal data we collect are as follows:
| Category | Examples of Data Collected | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport number, gender | At registration and during KYC verification |
| Contact Data | Email address, phone number, residential address (city, district) | At registration; updated when you amend your profile |
| Financial Data | bKash/Nagad/Rocket mobile wallet numbers, bank account reference, transaction history, deposit and withdrawal amounts in BDT | When you make a deposit or request a withdrawal |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone (BST, UTC+6) | Automatically when you visit the wnidb website |
| Behavioural Data | Pages visited, games played, bet amounts, session duration, bonus claims, login timestamps | Continuously during active sessions on the platform |
| Communications Data | Support chat transcripts, emails sent to [email protected], feedback submissions | When you contact our support team |
| Verification Documents | Scanned or photographed copies of national ID card, passport, utility bills, or other documents submitted for KYC | When KYC verification is requested |
We do not knowingly collect personal data from persons under the age of 18. If we become aware that data has been collected from a minor, we will delete that data promptly and close the associated account. If you believe a minor has provided data to wnidb, please contact us at [email protected] immediately.
Where you choose not to provide data that is required for a specific purpose — such as KYC documentation — we may be unable to provide the relevant service. For example, if you decline to complete KYC verification, we will restrict withdrawal functionality on your account until verification is completed.
How We Use Your Data
wnidb uses personal data collected from players for the following specific purposes. We rely on one or more legal bases for each processing activity, as described below.
- Account management: To create, maintain, and manage your wnidb player account — including verifying your identity, processing your registration, and enabling access to games and services. Legal basis: performance of contract.
- Payment processing: To process deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, bank transfer, or card). This includes verifying that transactions are made from payment accounts in your own name. Legal basis: performance of contract; legal obligation.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account abuse, and other forms of illegal or harmful conduct. This includes automated monitoring of account behaviour and transaction patterns. Legal basis: legitimate interests; legal obligation.
- KYC and compliance: To verify your age (18+), identity, and eligibility, and to fulfil our obligations under applicable anti-money-laundering (AML) and know-your-customer (KYC) requirements. Legal basis: legal obligation.
- Responsible gaming: To monitor player behaviour for signs of problem gambling — such as rapidly increasing bet sizes, frequent late-night sessions, or repeated deposit-and-loss patterns — and to apply responsible gaming protections proactively where appropriate. Legal basis: legitimate interests; legal obligation.
- Customer support: To respond to your queries, complaints, and requests submitted via email or live chat. Support communications are retained for quality assurance and dispute resolution purposes. Legal basis: performance of contract; legitimate interests.
- Marketing communications: To send you promotional offers, bonus notifications, and seasonal campaign information — but only where you have opted in to receive such communications. You may withdraw consent at any time by contacting [email protected]. Legal basis: consent.
- Platform improvement: To analyse aggregated usage data and improve the performance, design, and content of the wnidb platform. Analytical data used for this purpose is anonymised where possible. Legal basis: legitimate interests.
- Legal compliance: To comply with applicable laws, regulations, court orders, and requests from competent authorities in Bangladesh and internationally. Legal basis: legal obligation.
Data Sharing & Third Parties
wnidb does not sell, rent, or exchange your personal data with third-party advertisers or data brokers. However, in the course of operating our platform, we may share your data with the following categories of third parties, each of which is bound by contractual data protection obligations:
- Payment processors: When you make a deposit or withdrawal, your financial data is shared with the relevant payment provider (for example, bKash, Nagad, Rocket, or Visa/Mastercard networks) to the extent necessary to complete the transaction. These providers operate under their own privacy and security frameworks.
- Identity verification providers: Third-party KYC service providers may process your identity documents and biometric data (such as facial matching from a selfie against your ID photo) on our behalf to verify your eligibility to use the platform.
- Game providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and anonymised player identifier in order to deliver game functionality. These providers do not receive your full personal details.
- IT and hosting providers: Our platform infrastructure is hosted on secure servers. IT service providers who support our hosting, maintenance, and security operations may have access to system-level data under strict confidentiality agreements.
- Fraud detection and analytics: Third-party fraud detection and security analytics tools may process behavioural and technical data to identify and prevent abuse. This data is processed under strict data processing agreements.
- Legal and regulatory authorities: Where required by law or court order — or where we reasonably believe disclosure is necessary to prevent harm, fraud, or crime — we may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies in Bangladesh or internationally.
All third-party service providers with whom wnidb shares personal data are required to implement appropriate technical and organisational security measures to protect that data. wnidb remains responsible for ensuring that any onward transfer of your data by these providers is conducted in accordance with the principles set out in this Privacy Policy.
Data Retention & Storage
wnidb retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of personal data we hold:
- Active account data: Retained for the duration of your active account relationship with wnidb plus a minimum of five years following account closure. This retention period reflects legal and regulatory requirements applicable to online gambling operators.
- Financial and transaction records: Deposit and withdrawal transaction records, including amounts, timestamps, and payment method references, are retained for a minimum of seven years from the date of the transaction. This is required for anti-money-laundering compliance and financial audit purposes.
- KYC and identity documents: Scanned or uploaded identity documents are retained for a minimum of five years from the date of account closure, or longer if required by applicable law or ongoing regulatory investigation.
- Support communications: Email and chat support records are retained for three years from the date of the communication. This retention period supports dispute resolution and quality assurance processes.
- Marketing preferences: Consent records and marketing preference data are retained for as long as your account is active and for two years after opt-out, to demonstrate compliance with consent obligations.
- Technical and log data: Server logs, IP address records, and session data are retained for up to 12 months for security and fraud investigation purposes, after which they are deleted or anonymised.
All personal data held by wnidb is stored on secure servers. Where data is no longer required for the purposes described above, it is securely deleted or irreversibly anonymised in accordance with our internal data destruction procedures. wnidb does not retain data in a recoverable form beyond the periods stated above.
Data may be transferred to and stored on servers located outside Bangladesh in the course of our normal business operations. Where such transfers occur, wnidb ensures that appropriate safeguards are in place to protect your data to at least the same standard as applies within Bangladesh.
Data Security Measures
wnidb takes the security of your personal data seriously. We implement a layered set of technical and organisational security measures designed to protect your data from unauthorised access, disclosure, alteration, or destruction. Our key security measures include:
- SSL/TLS encryption: All data transmitted between your browser or mobile device and wnidb's servers is encrypted using SSL/TLS protocols. This prevents interception of your personal and financial data in transit.
- Encrypted data storage: Sensitive fields — including identity document data, payment method references, and authentication credentials — are stored in encrypted form within our database infrastructure. Encryption keys are managed separately from the encrypted data.
- Access controls: Access to personal data held by wnidb is restricted to authorised staff and systems on a strict need-to-know basis. All internal access is logged and subject to regular audit review.
- Two-factor authentication: Sensitive account actions — including withdrawal requests, password changes, and payment method updates — are protected by OTP-based two-factor authentication via your registered phone number.
- Penetration testing: wnidb's platform infrastructure undergoes regular third-party security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.
- Incident response: In the event of a data security incident that affects your personal data, wnidb will notify affected players without undue delay and take all reasonable steps to contain and remediate the incident. We maintain a documented incident response procedure for this purpose.
- Staff training: All wnidb staff who handle personal data receive training on data protection principles, secure data handling, and the requirements of this Privacy Policy.
While wnidb takes all reasonable measures to protect your personal data, no method of electronic transmission or storage is entirely free from risk. If you become aware of any suspected security vulnerability affecting your wnidb account, please report it to [email protected] immediately.
Your Privacy Rights
As a user of the wnidb platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our privacy team at [email protected] with your account details and a clear description of your request. We will respond within 30 days of receiving a valid request.
- Right of access: You have the right to request a copy of the personal data that wnidb holds about you. We will provide this in a clear, readable format within 30 days of your request. Where requests are manifestly excessive or repetitive, we reserve the right to charge a reasonable administrative fee.
- Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay. You may also update certain profile information directly through your account settings panel.
- Right to erasure: In certain circumstances, you have the right to request that wnidb delete your personal data. This right is not absolute — it does not apply where we are required by law to retain the data (for example, transaction records required for AML compliance). Where erasure is not possible in full, we will explain why and delete what we are legally permitted to delete.
- Right to restrict processing: You have the right to request that wnidb restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
- Right to data portability: Where processing is based on your consent or on a contractual basis, you have the right to receive a copy of your personal data in a structured, machine-readable format for transfer to another service provider where technically feasible.
- Right to withdraw consent: Where wnidb processes your data on the basis of your consent — such as for direct marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.
- Right to object: You have the right to object to processing of your personal data that is carried out on the basis of wnidb's legitimate interests, including automated decision-making or profiling that produces significant effects on you.
Please note that exercising certain rights may affect your ability to use all features of the wnidb platform. For example, requesting erasure of your account data will require account closure, and restricting processing of your KYC data may result in withdrawal restrictions being applied.
Contact Our Privacy Team
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that wnidb holds about you, please contact our privacy team using the details below. We are committed to responding to all privacy enquiries promptly and thoroughly.
Email: [email protected] (plain text — not a clickable link)
Response time: wnidb aims to respond to all privacy-related enquiries within 48 hours during Bangladesh Standard Time (BST, UTC+6) business hours. For formal data subject rights requests, we will acknowledge receipt within 5 working days and provide a full response within 30 calendar days.
Updates to this policy: wnidb may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Where material changes are made, we will notify registered players via email or a platform notification. The effective date at the top of this document reflects the version currently in force. We encourage you to review this policy periodically.
This Privacy Policy is written in English and the English-language version is the authoritative version for all interpretive purposes. It applies to all players accessing the wnidb platform from Bangladesh and any other jurisdiction.
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