Responsible Gaming at wnidb
wnidb believes that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. This page sets out the tools, protections, and guidance available to every player on our platform to help you stay in control of your gambling at all times.
Strict 18+ Age Policy
wnidb operates a zero-tolerance policy on underage gambling. All players must be at least 18 years of age to register and play. Age verification is carried out at registration and during KYC review.
Deposit Limits
Set daily, weekly, or monthly deposit limits on your account to keep spending within a budget you are comfortable with. Limits take effect immediately and can only be increased after a 7-day cooling-off period.
Session Time-Out
Use our time-out feature to temporarily suspend your account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out, you cannot log in, place bets, or make deposits.
Self-Exclusion
Players who need a longer break can request permanent or long-term self-exclusion. Your account will be closed and all marketing communications will be stopped for the full exclusion period.
Reality Checks
Enable session reminders that alert you at regular intervals — every 30, 60, or 90 minutes — to review how long you have been playing and how much you have wagered during that session.
24/7 Support
Our dedicated player welfare team is available around the clock via email at [email protected]. If you have concerns about your gambling habits, our team will listen and help you access the right tools.
Age Restriction Policy
wnidb operates an absolute minimum age requirement of 18 years for all players across Bangladesh. Gambling is an adult activity, and we take our responsibility to prevent access by minors extremely seriously. We implement multiple layers of age verification to enforce this policy.
At the point of registration, all applicants are required to confirm that they are 18 years of age or older. This declaration is a binding condition of account creation. However, a self-declaration alone is not sufficient — wnidb conducts identity and age verification as part of our standard Know Your Customer (KYC) process, which requires players to submit a valid government-issued ID document such as a National ID Card or passport.
Where our system identifies or suspects that an account may be held by a person under the age of 18, we will immediately suspend that account pending investigation. Any winnings generated by an underage player will be voided, and the account will be permanently closed. Deposits made by minors will be returned to the original payment method where reasonably practicable.
What Is Healthy Gambling?
Healthy gambling means engaging with casino games, sports betting, and cricket odds as a form of leisure and entertainment — one activity among many in a balanced daily life. It means playing with money you can afford to lose, within time limits that do not interfere with work, family, or social commitments, and stopping when it stops being fun.
The key characteristics of a healthy approach to gambling include the following:
- You gamble with disposable income only. The money you bring to the wnidb platform is an entertainment budget — not rent money, household savings, or funds needed for daily expenses. You never chase losses with money you cannot afford to lose.
- You set limits before you play. A healthy player decides on a budget and a session time limit before logging in, and respects those limits regardless of whether they are winning or losing.
- You treat wins as a bonus, not an expectation. Gambling outcomes are driven by chance. A healthy player understands that losses are a normal part of playing and does not depend on wins to solve financial problems.
- You take regular breaks. Gambling should not dominate your day. Taking breaks — stepping away from the platform between sessions — keeps your perspective clear and your enjoyment fresh.
- You gamble for fun, not to escape. Using gambling to cope with stress, anxiety, depression, loneliness, or other personal difficulties is a warning sign that your relationship with gambling may be becoming unhealthy.
- You can stop whenever you choose. A healthy player can walk away from the platform at any time without feeling compelled to keep playing. If stopping feels difficult, that is a signal to seek support.
wnidb encourages all players to regularly reflect on their gambling behaviour against these principles. The tools and resources on this page are here to help you stay in control — and to support you if you ever feel that control slipping.
Warning Signs of Problem Gambling
Problem gambling can affect anyone regardless of age, income, or background. It tends to develop gradually, and many people do not recognise the signs until the harm has already become significant. Being aware of these warning signs — in yourself or in someone you care about — is the first step toward getting help.
If you recognise two or more of these signs in your own behaviour, we strongly encourage you to use our self-exclusion tool or contact our support team at [email protected]. There is no shame in asking for help — recognising a problem early makes recovery significantly easier.
Responsible Gaming Tools
wnidb provides a suite of practical tools that give you direct control over your gambling activity. These tools are available to every registered player at any time through your account settings or by contacting our support team. All protective limits take effect immediately upon activation.
Deposit Limits
Cap the total amount you can deposit over a defined period. Available as daily, weekly, or monthly limits denominated in BDT. Once set, your limit cannot be increased for a minimum of 7 days — giving you time to reflect before changing it.
- Daily deposit limit (resets at midnight BST)
- Weekly deposit limit (resets Monday 00:00 BST)
- Monthly deposit limit (resets on the 1st of each month)
- Decreases take effect immediately; increases after 7-day cooling period
Session Time Limits
Define the maximum length of a single gambling session. When the limit is reached, you will receive a notification and be prompted to end your session. Continuing requires a deliberate action to extend, adding a conscious pause to your play.
- Set limits from 30 minutes to 8 hours per session
- Notification alert at 75% and 100% of your limit
- Session history visible in your account dashboard
- Automatic logout option at session end
Loss Limits
Set a maximum loss threshold across a daily, weekly, or monthly period. Once your net losses reach this threshold, further play is suspended for the remainder of that period. This tool directly prevents loss-chasing behaviour.
- Net loss calculated in real time across all games
- Platform suspends betting automatically at threshold
- Limit resets at the start of each new period
- Increases subject to a mandatory 7-day waiting period
Account Time-Out
Take a short break from the platform by activating a time-out period. During a time-out your account is fully suspended — no logins, no deposits, no bets. Choose from a range of pre-set periods or request a custom duration from our support team.
- Available periods: 24 hours, 3 days, 1 week, 2 weeks, 6 weeks
- Takes effect immediately upon activation
- All marketing emails paused during time-out
- Cannot be cancelled early once activated
Self-Exclusion Programme
Self-exclusion is the most comprehensive protective measure available on the wnidb platform. It is designed for players who feel that their gambling has become a problem and who want to prevent themselves from accessing the platform for an extended period. Self-exclusion is a serious step, and wnidb supports every player who takes it.
When you request self-exclusion, the following actions are taken immediately and without exception:
- Account closure: Your wnidb account is suspended and access is blocked for the full duration of the exclusion period. You will not be able to log in, deposit, wager, or withdraw during this time.
- Marketing blacklist: Your email address and contact details are removed from all wnidb promotional and marketing communications immediately. You will not receive bonus offers, game promotions, or any other marketing material during your exclusion.
- Bonus forfeiture: Any active bonuses, free spins, or promotional credits in your account at the time of self-exclusion will be forfeited. This is a standard condition of the self-exclusion programme.
- Pending withdrawals: Any withdrawal requests that have already been approved and are in process at the time of self-exclusion will be completed and paid out to your nominated payment account.
- Permanent option: Players may request permanent self-exclusion with no option to reactivate. This is the recommended option for players who feel their gambling problem is severe or long-standing.
Self-exclusion periods available at wnidb are: 6 months, 1 year, 2 years, 5 years, and permanent (no end date). The minimum exclusion period is 6 months. Once self-exclusion is activated, it cannot be reversed or shortened before the chosen period expires. This is intentional — the irreversibility of self-exclusion is what makes it an effective protective measure.
To request self-exclusion, contact our support team directly at [email protected] with the subject line "Self-Exclusion Request". Please include your registered username and the exclusion period you are requesting. Our team will process your request within 24 hours, and your account will be suspended immediately upon confirmation.
Self-Assessment Checklist
The following checklist is adapted from widely used responsible gambling assessment tools. Answer each question honestly — there are no right or wrong answers, and your responses are not recorded or shared. This is a tool for your own reflection.
Reflect on your gambling over the past 30 days
If you answer "Yes" to three or more of the following questions, we strongly encourage you to contact our support team or activate one of the protective tools described on this page.
If your answers concern you, please do not hesitate to reach out. Our support team is not here to judge — we are here to help. You can also find further guidance and professional support resources in the section below.
Getting Help & Support
Asking for help with a gambling problem is a sign of strength, not weakness. If you are concerned about your gambling — or about someone close to you — there are several ways to access support through wnidb and through broader professional channels.
wnidb Player Welfare Team
Our dedicated player welfare team is available 24 hours a day, 7 days a week, every day of the year. Whether you want to activate a protective tool, request self-exclusion, or simply talk to someone about your gambling, we are here to help without judgement.
What to Include in Your Message
When contacting our player welfare team, the following information helps us respond quickly and apply the right protections to your account:
- Your registered username or email address
- The specific tool or action you are requesting (e.g., deposit limit, time-out, self-exclusion)
- The duration or amount for limits (if applicable)
- A brief description of your concern (optional but helpful)
All welfare requests are treated with complete confidentiality. Your account details and personal situation will not be shared with any third party except as required by law.
Beyond wnidb's internal support, players in Bangladesh who are struggling with problem gambling may benefit from speaking to a mental health professional, a trusted community leader, or a counselling service. General mental health support is available through government health facilities across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. We encourage anyone experiencing gambling-related distress to seek professional guidance alongside the platform tools we provide.
Our Commitment to Safe Play
Responsible gaming is not a box-ticking exercise at wnidb — it is a core part of how we operate. We believe that a sustainable, trustworthy platform must prioritise the long-term wellbeing of its players over short-term revenue. The following principles guide every decision we make about player protection.
- Proactive monitoring: wnidb uses automated systems to monitor player accounts for behavioural patterns that may indicate problem gambling — such as rapidly escalating bet sizes, unusually long sessions, repeated deposits following large losses, or frequent late-night activity. Where these patterns are detected, our welfare team will proactively reach out to the player with information about available tools and support.
- No pressure marketing: wnidb does not send unsolicited bonus offers or promotional material designed to pressure players into depositing more than they are comfortable with. Players who have set deposit limits or activated time-out tools will not receive marketing communications during those active periods.
- Fair and transparent games: All games available on the wnidb platform are provided by reputable, independently audited game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Return-to-player (RTP) percentages are clearly stated for each game. We do not manipulate game outcomes.
- Staff training: All wnidb customer support staff receive training in responsible gambling awareness, problem gambling identification, and the correct procedures for handling welfare-related requests. Welfare requests are escalated to our dedicated player welfare team and are never treated as routine account queries.
- Regular policy review: This Responsible Gaming policy is reviewed and updated at regular intervals to reflect evolving best practices in player protection and any changes to the wnidb platform or product offering. The effective date at the top of each version reflects when the current version came into force.
- No exploitation of vulnerable players: wnidb maintains a strict policy against targeting advertising or promotional communications at players who have previously self-excluded, requested account closures, or exhibited signs of problem gambling. Any player identified as vulnerable will have marketing communications stopped immediately.
wnidb is committed to being a platform where players from Dhaka to Cox's Bazar can enjoy cricket betting, live casino games, slots, and baccarat in a safe, fair, and transparent environment. We take pride in our responsible gaming standards, and we welcome feedback from players, families, and the broader community on how we can continue to improve.
Play Smart. Stay in Control.
wnidb is here to make your gambling experience enjoyable and safe. Explore our games, review our FAQ, or log in to manage your responsible gaming settings at any time.
18+ only. Gambling involves risk. Please play responsibly. Terms & Conditions apply.